Whether it's a full conversion or a just a set of ramps, to us at KINO it's a matter of trust. We know how important this decision is for our clients and have made sure we deserve your trust. In fact, we have more reasons than any other provider to choose us, first to help with the type of solution, and then to have us provide it. Our many years of experience and scrupulously maintained credibility in our industry - you can trust our judgment.Our high sales and multi-facility give us huge buying power - you can trust our value.We have been in business for over ten years, growing slowly but steadily - you can trust our warranties.We have the most convenient locations and visitor oriented facility - you can trust our sensitivity.

With Kino Mobility, you don't have to take a chance on the one person in a small company staying healthy, sit in a drafty lobby or wonder if you're paying too much.

Can you afford the risk of going anywhere else?

Yes. Someone is always on call to assist in an emergency and we have just arranged for a fully trained service technician to be available on that basis for the central region of Ontario.

OUR CERTIFICATION No. is NSM J-73. We cover virtually all approved equipment and methods available in North America. Listed as follows in no particular order are:

• Driving controls, from simple manual hand to the most complex available, specifically EMC's - DS-2000, DIGI-voice, and EGB.
• Lowered Floor, Full Size, Mini Vans and the Robot 2000
• Raised roofs & doors, re-enforcement cages and all makes of lifts including, but not limited to, Ricon, and Braun/Crow River.
• Scooter and wheelchair lifts including, but not limited to, Bruno, Can-Am and Load'n Go Lift Mfg.
• Left foot gas pedals, instructors brakes, remote emergency brakes and a complete assortment of quad devices

We are authorized dealers or distributors of, but not limited to, the following manufacturers:

• RICON
• MPD
• BRAUN/CROW RIVER
• BRUNO
• EMC
• VMI
• DRIVE-MASTER
• HAND DRIVE
• CHRYSLER CANADA
• SUREGRIP
• Q-STRAINT
• KINEDYNE
• GRANDMAR
• VIKING
• ACCESS UNLIMITED

Our vast knowledge of equipment coupled with the most experienced technicians in Canada give your clients an extra level of safety and security. Our technical advisors, working for years within this industry, and being in constant contact with C.D.R.S. professionals act as a final insurance that the correct equipment is tailored to the individual at the most efficient, economical level.

With our international scope, we are continually networking with the world's leaders in the adaptative community. By attending Ricon, EMC, CCI, Drivemaster and Crescent Industries sales and service seminars along with membership in, and attendance and monitoring of, organizations such as NMEDA, NMEDA Canada, ADED, ADA, and many others, we are the most informed and up to date service provider.

All modifications regardless of size and scope must strictly conform to CMVSS, NMEDA QAP, ADED and M.O.T. regulations and guidelines. This also applies to any and all work done by suppliers or subcontractors to Kino Mobility Inc.. Parts and components must conform to CSA, SAE all other related standards as outlined by the aforementioned organizations.

Yes, we do Sell, Rent, and Lease we have quite a large stock ready for sale, rent or lease, both new and used.

Although we have handled all manner of modifications as approved above some specifics are as follows:

EMC's - DS-2000, DIGI-voice, EGB, lowered floor full size and mini vans, raised roofs & doors, re-enforcement cages and installations of all makes of lifts including, but not limited to, Ricon, Crow River, and Baun.

We also often install scooter and wheelchair lifts including,but not limited to, Bruno, Can-Am and Load'n Go Lift Mfg.

Our lower technical efforts often include left foot gas pedals, instructors brakes, remote emergency brakes and a complete assortment of quad devices.

YES, we often offer a "trade-in" for a vehicle or equipment that is no-longer needed and can also arrange to keep things on a consignment basis.

Yes, usually as part of the consignment program.

We have a rental fleet of lowered floor vans available both side and rear door entry, full-sized and Mini Vans.

No, we do not charge if pick up or delivery has been arranged and agreed upon at time of approval of work to be performed. If for items are beyond the warranty period and all other means of delivery have been exhausted we may, at our discretion, charge an hourly rate for the time required.

Yes, we are usually able to show you a variety of choices.

Normally the lead time on getting a vehicle allows us to begin as soon as the vehicle arrives. Many other conversions are started within days of the approval. On occasion we may experience a few weeks wait to schedule a vehicle for a full conversion involving a lowered floor.

Often we have the correct vehicle in stock and already modified but if not, upon receipt at our location of the vehicle, conversion takes from 4-6 weeks.

Our labour rate is $68.00/ hour. Travel time, if charged, is at the standard hourly rate.

Yes and we also provide service in Italian, Vietnamese and Filipino to those clients requiring it.

Once a request for a vehicle modification quotation/assessment is received we contact the client to demonstrate appropriate vehicle choices that may suit the individuals' needs. Although this may have already been determined by a C.D.R.S. from an independent facility, given the rate at which technology in this field advances and the liabilities involved, we feel it prudent to take this step.

We then demonstrate the proposed equipment to ensure the client's full understanding of the equipment and to expose the recipient to the high quality of workmanship from KINO. This also gives us an opportunity to advise the therapist if any alterationsare recommended to the original proposal.

Cost Quotations are then prepared and submitted to the proper authorities. At this time we review the case with our team and the funding agency, if any, to ensure accuracy of our submitted cost outline.

Authorization is then given to us, we contact the client and together work out the earliest possible convenient start date. Components are ordered and appointments confirmed. This information is reported to the funding agency, case manager, etc.

Over the course of a full van conversion the client occasionally visits, at their discretion, our facility to review the progress. Upon completion of the work final adjustments and a complete client orientation are preformed. At this time Safety standards and back-up procedures are reviewed and the client is ully instructed as to the correct use and planned maintenance schedule of any and all equipment provided. If we have provided the vehicle chassis we also review all pertinent matters concerning same.

For all high level injuries a fitting is required to adapt the driving controls to the client's needs and abilities. Often a driving evaluator and the Special Needs Consultant attend at this time to further ensure proper placement of the equipment and continue driving lessons for the client to successfully retest at M.O.T.

We have the client sign an acceptance/invoice, we then submit the completed contract to the funding agency for payment or to the client directly.

Over the many years the client operates the equipment we have a program of follow-up procedures to remind the clients of planned maintenance needs and modification possibilities.

Family members and friends are always encouraged and often attend with the client at our facility throughout all phases of the process. We find that the most crucial time is after installation and at final delivery of the equipment. At this time the client, along with all available family, friends, and staff are guided through a complete and thorough orientation of all equipment. All operational, safety and maintenance issues are covered exhaustively, often taking in excess of four hours to complete.

Copies of all manufacturers operation and maintenance books are supplied and reviewed with all parties attending. These publications include troubleshooting guides, maintenance schedules, parts manuals and safety guides. Clients and their care givers, family and friends are urged to return to our facility on a regular, planned basis to allow for inspection and service to the equipment as well as to re-iterate previously covered materials as outlined above.

Although we can easily provide the highest level of service at the lowest overall price with the greatest assurance within the most of Ontario from our Toronto, Barrie and London facilities, we have an extensive and growing dealer network covering every corner of North America. We also have the benefit of the network of Ricon dealers throughout North America, following our guidelines of service and performance.

A) Stranded on the road because of a malfunction of equipment or assistive device(s) used in the modifications?

During standard business hours: Through use of a cellular phone the client would call our shop tool free number and talk to a shop technician to verify and consult. If it is determined necessary, a technician would then be dispatched to correct the problem.

After hours and weekend: Through use of the same telephone our 24 hour emergency line and our technician is paged and responds to the call. If deemed necessary, the technician would the attend and correct the problem.

NOTE: All clients should have a membership in an auto club or OEM roadside assistance as a backup in event of an interruption of service, a major malfunction requiring shop facilities or vehicle, not adaptive systems problems.

B) How do you respond when a client is stranded at home?

In exactly the same manner as in the last question.

Service has been the cornerstone of the KINO success and as we are now over three (3) million dollars in annual sales, service is always a large part of one (1) three (3)and five (5) year annual planning. To this end we are working towards he following growth strategy in Ontario. We have just expanded our facility and moved into a 10,500 sq. ft. building doubling our shop and office facility. We can easily expand to fulfill any increase in obligations to the market, protecting our enviable service level as well as survive extreme reductions in business level and remain operating on along term basis.